✅ 1. Marketplace Terms & Conditions (For All Users)

Introduction

By accessing or using this website (“Platform”), you agree to comply with these Terms & Conditions. The platform acts as a marketplace where products are sold by the platform and by third-party sellers.

Account Registration

• Users must provide accurate information.

• Accounts found with false details may be suspended.

• Users are responsible for maintaining account confidentiality.

Marketplace Role

• The platform facilitates transactions between buyers and sellers.

• The platform is not the owner of third-party products unless mentioned.

• The platform is not liable for seller mistakes, but will support dispute resolution.

Prohibited Activities

• Fraudulent orders

• Misuse of coupons or promotions

• Attempts to hack, scrape, or disrupt the platform

• Posting abusive or harmful content

Pricing & Payment

• Prices are listed in INR and inclusive/exclusive of taxes as specified.

• Payments must be completed before order processing.

• The platform may modify prices or fees at any time.

Order Acceptance

• Orders may be canceled due to stock unavailability, payment issues, or technical problems.

• Users will be notified in such cases.

Dispute Resolution

Disputes will be handled through:

1. Platform support

2. Seller negotiation

3. Escalation to management if required

✅ 2. Seller Policy (Rules for Marketplace Sellers)

Seller Eligibility

To sell on the marketplace, sellers must:

• Provide valid KYC (PAN, Aadhaar, GST if applicable)

• Provide bank details for settlements

• Agree to platform quality standards

Product Listing Rules

• Only genuine, original, and legally compliant products

• Clear images, accurate titles, detailed descriptions

• No duplicate listings

• No misleading claims or false MRP

Quality Standards

• Products must match listing description exactly

• New, unused, damage-free

• Minimum rating requirement: 4.0/5

Order Handling

• Orders must be accepted within 24 hours

• Must be shipped within 1–2 business days

• Active tracking details must be uploaded

• Proper packaging is mandatory

Delivery Time

• Standard delivery window: 3–7 working days

• Sellers causing repeated delays may be suspended

Returns & Refunds

Sellers must accept returns for:

• Wrong product

• Damaged product

• Missing items

• Defective items

Refund must be processed within 48 hours after receiving the return.

Inventory Management

• Real-time stock updating

• Order cancellations due to "out of stock" may result in penalties

Prohibited Items

• Counterfeit goods

• Illegal or restricted products

• Weapons, adult content, hazardous items

• Copyright-violating products

Seller Performance Standards

• Order acceptance rate > 95%

• On-time dispatch > 90%

• Return rate < 10%

• Quality rating > 4.0

Penalties

Violations may lead to:

• Listing removal

• Order blocking

• Penalty fees

• Permanent seller ban

✅ 3. Shipping & Delivery Policy

Order Processing Time

• Orders are processed within 24 hours.

• Weekend/holiday orders may take 1 extra day.

Shipping Time

• Standard delivery: 3–7 business days

• Remote areas may take longer

Tracking

• Customers receive tracking ID once the order ships.

• Delay notifications will be sent automatically.

Delivery Attempts

• 3 attempts are made before the order is marked as undeliverable.

• Re-delivery may incur additional shipping charges.

Shipping Charges

• Shipping charges vary by location and seller.

• Free shipping may apply based on promotions.

✅ 4. Return, Replacement & Refund Policy

Eligibility for Returns

Customers may request returns if:

• Product is damaged

• Wrong item received

• Product not as described

• Defective item

• Missing accessories

Return Window

• Usually 7 days from delivery (can adjust as needed).

Return Process

1. Request pickup from account

2. Product is inspected

3. Replacement or refund issued

Refund Time

• Refunds are processed within 3–7 business days after approval.

Non-Returnable Items

• Personal hygiene items

• Consumables

• Digital products

• Items marked “non-returnable” on product page

✅ 5. Privacy Policy (Data Protection)

Data Collected

• Name, phone number, email, address

• Payment and order details

• Device/browser information

• Seller KYC details (if applicable)

Use of Data

• Order processing

• Delivery & logistics

• Customer support

• Fraud detection

• Platform improvement

• Marketing & notifications (opt-out available)

Data Protection

• All user data is stored securely

• No data is sold to third parties

• Data shared only with:

  • Delivery partners

  • Payment gateways

  • Sellers for fulfilling orders

Cookies

The platform uses cookies for:

• Login session

• Cart storage

• Analytics

• Personalized recommendations

Users can disable cookies anytime.

✅ 6. Cancellation Policy

Customer Cancellations

• Allowed until the product is shipped

• Not allowed after dispatch

Seller Cancellations

• Permitted only for unavoidable reasons like “out of stock”

• Frequent cancellations will result in penalties

Platform Cancellations

The platform may cancel orders due to:

• Fraud detection

• Invalid address

• Payment issues

• Listing errors

✅ 7. Payment & Settlement Policy (For Sellers)

Payment Cycle

• Settlements released after delivery + return window

• Usually 7–10 days cycle

Deductions

• Platform commission

• Payment gateway charges

• Penalties (if any)

Bank Details

• Seller must provide accurate bank details

• Platform is not responsible for failed transfer due to incorrect info

Tax Compliance

• GST filing is seller’s responsibility

• Platform will provide monthly transaction summary